1. Introduction

Thank you for shopping with [Your Business Name]. We strive to ensure complete customer satisfaction with every purchase. This Return & Refund Policy outlines the terms under which returns and refunds are processed.

2. Return Eligibility

2.1. Conditions for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon arrival
  • The return request is made within 30 days of delivery
  • The product is unused and in its original packaging

2.2. Non-Returnable Items

The following items cannot be returned:

  • NFC cards that have been activated or used
  • Custom-designed or personalized products
  • Items purchased during sales or promotions

3. Return Process

3.1. How to Request a Return

  1. Contact our customer service team within 48 hours of receiving your order:
  2. Provide the following details:
    • Your order number
    • Photos or videos clearly showing the damage or defect
  3. If approved, you will receive a Return Authorization (RA) number

3.2. Shipping the Item Back

  • Return the item within 7 days of receiving the RA number
  • Use a trackable shipping method
  • Include the RA number in the package

Note: Returns without an RA number will not be processed.

4. Refund Process

4.1. Refund Timeline

  • Refunds are processed within 14 business days after we receive and inspect the returned item
  • The refund will be issued to the original payment method

4.2. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable

5. Exchanges

We currently do not offer exchanges. If you need a replacement for a damaged or defective item, please follow the return process and place a new order.

6. Contact Us

For any questions about our Return & Refund Policy:

Please select your product